Customer Impacting

DSH Analytics

New

In ServicePulse DSH Analytics reporting, all references to Google My Business have been updated to Google Business Profile. This ensures reporting aligns with Google’s current naming conventions, making it easier for users to accurately track and manage their business profile appointment performance data.  (TEC-5948)

DataClover Internal

DMS Data Integration

New

Building upon our recently released Reynolds and Reynolds (R&R) DMS integration in September, ServicePulse has been updated to further support the onboarding of new dealerships using R&R DMS. The new integration settings enable seamless setup, ensuring accurate data flow and reporting from day one. (TEC-5767)

Schedule Integration

Fix

In ServicePulse DSH Config settings, adding a new custom element while ServiceOptions or ShopOptions elements are present previously caused existing opcode mappings to be cleared. The issue has now been resolved, preserving all opcode mappings when adding new custom elements. (TEC-5936)

Offer Library

Fix

An issue in ServicePulse when creating multiple offers at once has been resolved. Previously, clicking the Submit button could produce inconsistent results—sometimes creating a single offer, sometimes multiple offers without showing a confirmation pop-up, or causing the pop-up to appear unexpectedly. This behavior is now fixed, and offer creation functions consistently and reliably.  (TEC-5988)