Release Notes - May 2024

Check out what's new this month!

• Dealer Service Hub - ECommerce
• Provider Exchange Network (PEN) Integration
• Dealer Service Hub - Appointment Scheduler
• Google Paid Search Reporting
• Email Marketing Templates
• DSH Analytics

Dealer Service Hub - ECommerce

New

The user experience for e-commerce consumers has been enhanced.  Consumers can now sort the product search results when viewing maintenance plans, warranty products, and protection plans. This simple feature allows the consumer to more easily sort the results when multiple plan options are available for purchase for their vehicle. 

New

The Purchase History report in ServicePulse has been changed to allow for any reporting date range. This allows flexibility for dealerships to view purchases on their DataClover Ecommerce solution across any period. 

New

Dealerships leveraging the DataClover Ecommerce solution can now have custom subjects and contents of the e-commerce email receipts sent to consumers!

New

For all Toyota dealerships on the DataClover E-commerce Platform, the Toyota Service Care (TSC) pricing has been updated based on the published Financial Services Bulletin dated March 18, 2024 (FSB# 2024-VPP-PPM-005).  All existing dealership discounting and markups were taken into account while updating the pricing.

New

With the continued regulation and governance of the payment processing industry, the DataClover e-commerce payment processor, Stripe, has restricted using too general terms for the statement descriptor prefix.  To comply, DataClover has updated the statement descriptor prefix from ONLINE to DEALER. This applies only to dealerships that are set up where DataClover is the merchant. 

Provider Exchange Network (PEN) Integration

New

Further improving the user experience for the release of the PEN Integration, when the consumer visits the dealership's DSH eCommerce site, the vehicle that they most recently visited the dealership will be pre-selected.

Dealer Service Hub - Appointment Scheduler

New

Based on customer feedback, the confirmation page displayed to the consumer after successfully requesting an appointment on DSH has been updated with new text. 

OLD

NEW

New

As requested by many customers, the ability to notify the BDC group when an appointment request is processed on the DataClover DSH platform - even with a successful appointment creation in the 3rd party scheduler - has been added!  

Fix

An undesired behavior for consumers was present when visiting the DSH platform using a Safari browser versus a Chrome browser. The available appointment dates would differ.  This was a resolve of the coding method used for date calculations was not consistence across the different client browsers.  This issue has been resolved.

Google Paid Search Reporting

New

In ServicePulse, navigating to the CAMPAIGNS menu and selecting the option Google Paid Search will display the recently updated Google Ads performance metrics for the dealership.  The Google Paid Search report has been further enhanced with the addition of the "Phone Calls" conversion objective which influences the AI bidding strategies on the Google Ads platform. Now, consumers who call the dealership to potentially schedule a service appointment are reflected in this metric.

Email Marketing Templates

New

Great news! Throughout 2024, DataClover is revamping, enhancing, and optimizing the cadence and content marketing email templates to deliver even clearer information to consumers to drive better engagements and results. Fresh brand compliance creative images are used while introducing more personalized dealership content to the templates. 

In April, the Mazda, INFINITI, Volvo, Subaru, Cadillac, Acura, Buick, Ford, Mitsubishi, GMC, and Kia manufacturer brand email templates were revitalized.  

DSH Analytics

Fix

In certain rare cases when repair order data was not available and attempting to view the Attribution tab of DSH Analtyics, the page would timeout and produce an error to the user.  This issue has been explored and resolved. 

Fix

When viewing the Overview tab of DSH Analytics, a change has been made to display a value, albeit zero, even if no data is available to present for purchase conversions.