Check out what's new this month!
Service Specials
New
You asked, we delivered! You can now set the exact order in which Service Specials appear to customers on the dealership's DataClover DSH website. With the new sort order drag handle in eShop Admin, you’re in full control. On the Service Specials tab, simply click the drag handle for the offer and move to its new desired placement.
This allows dealerships to present their top offers first and tailor the presentation to match their store’s priorities.
Microsoft Bing Advertising
New
DataClover has expanded its auto service advertising platform! We’re making it easier for your shop to get noticed. In addition to running auto service ads on Google, DataClover now offers the same powerful advertising on the Microsoft Bing advertising platform. That means even more potential customers can find your business when they search for auto services online.
More platforms. More visibility. More cars in your bays.
Email Marketing
New
We’re excited to announce that DataClover has developed a new set of comprehensive cadence email templates tailored for the Lamborghini and Bentley brands. These templates are designed to enhance consumer engagement by delivering impactful messaging. They feature updated, brand-compliant creative imagery and incorporate personalized dealership content to drive strong results.
Aftersales ECommerce
New
DataClover continues to develop enhancements and additional capabilities for its Dealer Label solution. We've made several updates to improve the usability of the Redemption Reconciliation Report. The report now displays the Service Advisor’s name under each repair order entry and also includes the Pay Type at the end of each service line. These enhancements help dealerships more easily identify which advisor handled each repair order and understand how each service was paid, critical context for internal reconciliation and performance tracking.
New
With the April 29th release of the aftersales ecommerce solution, we improved the readability of how bundle purchase data was shown. This update implemented the same display consistency for the ecommerce refund emails.
Fix
With the recent release of the improved bundle purchase display across ServicePulse, a bug was introduced in the Purchase Fulfillment report that caused the user to receive a "500 error". In addition, the notifications sent by ServicePulse notifying dealership personnel of after-sales e-commerce purchases did not properly format the products that were purchased in the email. These issues have been resolved.
Schedule Integration
New
DataClover has improved the schedule integration logic with the Xtime scheduler. Previously, auto-booking with Xtime would fail if a customer’s first name and/or last name was missing. With this update, we now use a <blank> placeholder when either name field is empty, allowing the auto-booking process to proceed. This change enables more appointments to be automatically booked without requiring manual intervention, reducing friction for users and improving overall scheduling efficiency.
Fix
We’ve made several improvements to strengthen and streamline our integrations using the ServiceOptions custom element feature for the myKaarma and Xtime scheduling platforms. We improved the matching logic and reduced ambiguity across the scheduler platforms. These updates help ensure cleaner option matching and pave the way for more robust external integrations.
DealerServiceHub
New
To support changes to the Volkswagen Brand Compliance program, the correct VW logo and brand-approved button colors have been implemented throughout the DSH platform. This update ensures a consistent and professional visual experience aligned with VW’s branding standards.
New
We've refreshed the vehicle marketing imagery used across the MINI DealerServiceHub (DSH) solution. The new images provide a more visually engaging and brand-aligned experience for customers, ensuring consistency with current MINI marketing standards.
Facebook Marketing Attribution
New
With the April 21st release of ServicePulse, the custom audience list upload feature was launched, taking the Facebook campaign analytics to the next level. With this update, the ability to upload customer lists without an email, but with a valid phone number, has been introduced. This allows dealerships to reach more of their customer base by leveraging phone numbers when emails aren’t available.
ServicePulse
New
Previously, once a dealership was marked as Inactive in ServicePulse, dealership users were immediately restricted from viewing any information related to that dealership. This limitation created challenges for users who needed to complete essential post-close activities, especially those related to e-commerce operations such as payout reconciliation and consumer refunds.
With this release, ServicePulse now allows continued read-only access to Inactive dealerships for 90 days past the dealership's churn date. This provides a grace period for users to complete all necessary post-deactivation tasks without disruption.
Fix
Previously, some UI controls in DSH Analytics within ServicePulse were not displaying correctly.
This issue has now been resolved.
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