Check out what's new this month!
DMS Data Integration
New
We’re excited to share that we are now officially certified as an R&R (RCI) Partner. This certification marks a major milestone for our team and a significant step forward in the strength of our integrations and partnerships across the dealership ecosystem.
Being recognized as a certified RCI Partner validates our technology, security, and compliance standards with one of the industry’s most established DMS providers. It means dealerships can trust that our solutions are fully vetted, reliable, and built to seamlessly integrate with their existing systems.
For our customers, this partnership translates into:
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Stronger integrations that reduce manual work and data entry.
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Faster, more secure access to critical DMS data.
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Greater confidence that our solutions meet rigorous industry standards.
This achievement reflects our ongoing commitment to empowering dealerships with technology that is not only innovative but also compliant, secure, and built for long-term success. We’re proud to deliver even more value as a trusted RCI Partner and excited for what this unlocks as we continue to expand our capabilities.
After-sales ECommerce
New
We’ve updated the default sort order for all ecommerce products, including Prepaid Maintenance, Warranty, and Protection products, to make it easier for customers to find and select the options that drive the most conversions. Instead of displaying higher-priced items first, products are now shown from lowest to highest price by default. Consumers can continue to sort the product result listing as they like.
This change puts more affordable choices at the top, helping increase transaction volume and making it simpler for customers to engage with your offerings.
New
When a dealership does not have any service specials to display, consumers are now presented with alternative options to explore the dealership’s full suite of service offerings through the eCommerce platform. These options may include maintenance plans, warranty services, or dealer-branded plans. This update ensures that customers always have relevant offerings to engage with, even in the absence of current specials, helping dealerships capture more service opportunities and drive additional revenue.
Fix
We’ve corrected an issue with the Continue Shopping button on the checkout and cart pages. Previously, the button was not properly directing customers back to the dealer-branded plan pages. With this update, the button now routes correctly, ensuring a smoother shopping experience for the consumer.
Schedule Integration
New
We’re excited to share that anonymous service appointment requests can now be seamlessly scheduled in myKaarma through the DataClover integration. This enhancement allows customers without an existing record in the dealership’s DMS to book service appointments directly, eliminating the need for manual record creation.
By removing this barrier, dealerships can capture new or anonymous leads more efficiently, reduce BDC workload, and improve overall appointment conversion. This update ensures a smoother scheduling experience for both customers and dealership staff.
Appointment Scheduler
New
Building on the flexibility introduced in previous releases, we’ve increased the character limit for banner titles on the Appointment Scheduler page. This enhancement allows dealerships to create more descriptive, engaging titles, resulting in a smoother customer experience and improved appointment conversions.
DSH Analytics
New
We’ve introduced improvements to support multiple referral tracking in DSH Analytics! Now, reporting can differentiate between a dealership's website and other referring dealership website properties, such as a dealership group's launch site. For example, a dealership's website traffic will appear in the format “Dealer Website (dealership)” when the standard referrer is used, or “Dealer Website (<utm_medium>)” if a different medium value is passed (e.g., **“Dealer Website (kollective)”). This enhancement provides clearer visibility into referral sources across multiple sites and channels, making it easier to analyze traffic patterns and attribution.
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