Check out what's new this month!
Schedule Integration
New
Previously, dealerships' DSH solutions that were integrated with a scheduler (Tekion, Xtime,myKaarma, DealerFx) used a fixed 2-hour lead time for appointments. This meant that no appointment could be booked within the next 2 hours, regardless of whether the integrated scheduler had availability. This buffer is now configurable at the dealership level, allowing greater flexibility. Dealerships can reduce or eliminate the buffer to fill open service bays more efficiently and accommodate same-day availability when needed.
New
Previously, when anonymous users scheduled service through a dealership’s Xtime-integrated DSH appointment page, choosing a service (mapped opcode) that was incompatible with the vehicle they entered caused the appointment request (AR) to fail autobooking into Xtime. These failed requests were then left in the AR queue with a NEW status to be processed manually.
The system now detects this failure and automatically retries the appointment creation using a standard opcode that is more broadly valid across makes. This enhancement reduces failed integration appointments, increases scheduling reliability, and ensures a smoother booking experience for customers.
Fix
Building on the enhanced Xtime schedule integration, when an anonymous user is scheduling an appointment and selects a vehicle’s year, make, and model on the appointments page, that selection will now be preserved. Even if the system successfully matches the customer and their last serviced vehicle, it will no longer override the user’s original choice.
Additionally, we addressed an issue with the ServiceOptions custom element feature. Previously, if a selected service opcode was incompatible with the chosen vehicle, the system would retry using the Standard Op Code, causing the original service selection to be lost from the notes. With this update, the service option title and answer are now added back into the notes, ensuring the customer’s original intent is maintained.
Fix
As Tekion has improved its response times through its scheduling APIs, we have reduced the temporary measure implemented in February from having a 21-second wait time to 2 seconds.
However, there are still users who may experience random delays of 5-10 seconds. To improve performance and deliver a smoother appointment booking experience for the consumer, we have implemented automatic retries for the Shops and Transportation API calls. (TEC-5760)
After-sales ECommerce
New
In earlier versions, when the Redemption Reconciliation report had no data to display, it returned a blank screen with no indication of results. This update ensures the report now displays the standard table layout with a “No Data” message, consistent with other ServicePulse reports.
The Redemption Financials report has also been enhanced to show the same “No Data” message when applicable, improving clarity and consistency across reporting.
New
Resolved an issue affecting Payout Reconciliation reporting in ServicePulse for dealerships migrating from an existing eCommerce Stripe account to the new streamlined onboarding process for the DataClover After-sales eCommerce solution. Previously, the report could only display payouts from a single Stripe account, resulting in incomplete data. This fix ensures dealerships now have full visibility into all payouts across accounts, improving financial accuracy and reconciliation.
DSH Analytics
New
When Google Analytics (GA) is unavailable or experiences issues, users may encounter errors in ServicePulse when viewing DSH Analytics, thereby interrupting their workflow.
This update improves resilience by gracefully handling Google Analytics outages, allowing users to continue navigating the platform. When GA is having issues, users will see the message:
New
The "Service Impact" reporting in DSH Analytics has been updated to include additional help text that clarifies the definitions of the reporting data summary tiles. This will help users better understand the data being presented and interpret the reports more accurately.
Fix
We’ve made behind-the-scenes improvements to the DSH Analytics screen to ensure it continues working smoothly across all browsers. Previously, a technical formatting issue with how dates were handled in the background could cause minor disruptions or errors in some browsers.
This update fixes that issue by aligning with modern browser standards and improving the reliability of analytics loading. There’s no change to how you interact with DSH Analytics — just a more stable experience going forward.
Customize DSH
New
We’ve introduced a much-improved HTML editor for editing DSH pages. The new editor provides a cleaner interface, simplified formatting tools, and more intuitive editing controls—making content updates easier, faster, and more consistent. Dealerships can now style and update content with greater accuracy and less effort.
To access, navigate to eShop Admin → Dealership Settings → Customize DSH. From there, you can edit your DSH pages’ layout, images, and content. The Mid Page Section now leverages the new HTML editor, offering more flexibility and ease when managing content.
New
DataClover has increased the number of characters allowed for the title prompt on Custom Elements in the DSH appointment scheduling solution. This enhancement was driven by dealer feedback and ensures that dealerships can capture detailed customer requests without being limited by character count.
Google SEM Reporting
New
Previously, the Google SEM Report in ServicePulse validated reporting availability by checking for the presence of a connected Google Ad Account to the dealership. If no connection was present, the user would be presented with a "Google Paid Service Metrics are not available" message.
This update changes the validation method to ensure reporting is displayed when data exists, even if the Google Ad Account is no longer active/connected. This allows dealerships to maintain uninterrupted access to SEM performance reporting, ensuring visibility into historical campaign results and more consistent reporting continuity.
Comments
0 comments
Please sign in to leave a comment.