Check out what's new this month!
Microsoft Bing Advertising
New
With the recent launch of advanced advertising capabilities on the Microsoft Bing platform, DSH Analytics has been updated to distinguish between Bing and Google campaigns in the Content tab reporting view. This enhancement provides greater visibility into campaign performance by platform, enabling more accurate attribution and better-informed marketing decisions. Dealerships can now optimize their digital advertising strategies by comparing results across Bing and Google with clarity and confidence.
Dealer Branded Maintenance Plans
New
We’ve made key improvements to support more flexible and accurate tracking of Dealer Branded Maintenance Plan redemptions in ServicePulse.
Redemptions can now support multiple opcodes, allowing for better alignment with how services are actually performed and tracked. Additionally, we’ve introduced a distinct redemption quantity value to account for cases where the structure of a bundle and the way its components are redeemed differ.
For example, the DataClover Care bundle may include 3 oil changes and 4 MPIs, but these services are redeemed over 4 separate visits. These enhancements ensure proper tracking and reporting of redemption activity across varied use cases and dealership workflows.
New
We’ve made enhancements to the Purchase Redemption UI within ServicePulse to improve usability and clarity. Now, the search functionality returns results at the Purchase Level rather than the individual purchase Item level, streamlining the lookup process.
Likewise, the quantity displayed has been updated to more accurately reflect quantities purchased and used, incorporating the new redemption quantity value logic for better tracking of redemptions across bundled services.
These updates provide a clearer, more intuitive view of purchase and redemption activity for dealership users.
Schedule Integration
New
We’re pleased to announce that anonymous service appointment requests can now be automatically booked into Xtime for dealerships using the DataClover Xtime integration. With this update, customers who aren’t yet in the dealership’s DMS can still schedule service—no existing customer record is required.
This highly requested enhancement streamlines the appointment process, allowing dealerships to convert new or anonymous leads into scheduled visits without manual BDC involvement, helping expand reach and improve service conversion rates.
Aftersales Ecommerce
New
In this release of eShop Admin, we've extended the landing page customization options available for the "Warranty" and "Protection" DSH Features. Under Dealership Settings > Customize DSH, having the ability to customize the look and feel provides consistent flexibility across all major eCommerce offerings. These enhancements help dealerships better align their landing pages with brand messaging and promotional strategies.
New
We’ve updated the existing purchase receipt template to include customer billing details. This enhancement delivers a more complete and professional experience for customers and gives dealerships, who are typically BCC’d on these receipts, greater visibility into the full transaction details.
Dealer Service Hub
New
The process for deploying DSH creative assets is now compressing the popular SVG image file type. With no degradation of image quality to the user, the images are reduced in file size, thereby increasing DSH page loading performance.
Facebook Marketing
New
We’ve enhanced the Facebook marketing audience logic to better support how dealerships reach customers. Previously, audiences were built using only unique email addresses. Now, we ensure uniqueness across both email and phone, aligning with Facebook’s ability to match on either contact method. This change helps eliminate duplicate entries and results in cleaner, more effective audience lists, so your campaigns reach the right people without unnecessary overlap.
Marketing Triggers
New
We’ve added support for a CTA Landing Path in cadence email marketing triggers, enabling greater customization across dealership customers.
This enhancement allows each dealership to define a unique landing path for their email call-to-actions, improving flexibility and ensuring customers are directed to the most relevant destination based on the dealership’s preferences or campaigns.
DSH Analytics
New
We’ve updated ServicePulse to allow dealership users to view DSH Analytics for up to 90 days after a dealership is deactivated. While product features remain disabled during this period, users will no longer encounter an error when attempting to access analytics. This ensures continued visibility into performance data during the transition or offboarding period.
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