Release Notes - November 2025

New

We’re thrilled to announce that DataClover is now a certified partner on the Google Business Profile platform! This means dealerships can add a “Book Online” button directly to their Google Business Profile, giving customers the ability to schedule service right from Google Search results and Google Maps. All appointment conversions are tracked in DSH Analytics in ServicePulse, giving dealerships actionable insights on their Google-based bookings.

This integration brings greater visibility, convenience, and seamless booking for customers, helping dealerships drive more appointments directly from the platforms people use every day. 

New

The new CKEditor plugin introduced for DSH page customizations is now available for editing After-sales eCommerce Products and Bundles. This updated editor offers a cleaner interface, simplified formatting tools, and intuitive controls, making it easier and faster for dealerships to update product and bundle content. Dealerships can now style and manage their After-sales eCommerce offerings with greater accuracy and consistency, ensuring a better customer-facing experience. 

New

We’ve added a new expiration option for Service Specials to better support dealership needs. Previously, offers could either:

• Expire after a rolling 30 days

• Expire on a specific date

With this update, the rolling 30-day option is replaced with a calendar month expiration. Offers now expire at the end of the current month, and upon the first day of the next month, the offer automatically resets for the new month. This enables offers to remain evergreen while providing a consistent monthly expiration cycle that dealerships desire, and providing a sense of urgency to consumers. 

Schedule Integration

New

The DealerFX schedule integration has been updated to support Conquest (anonymous) users with the Mileage Package feature. Previously, package support only applied to known users, who make up the majority of appointments. Now, when a Conquest user books an appointment, the system can apply the appropriate mileage-based service package. Mileage is determined by using Xtime’s existing mileage calculation based on vehicle model year.

This enhancement expands package support to all customers, providing a consistent and accurate service experience for both known and anonymous users. 

New

For DSH Quick Schedulers that are integrated with Xtime, service packages are now fully applied when checking available appointment times, not just when creating appointments. Previously, the system occasionally used the original service options during availability checks, which could lead to “Timeslot not available” errors during auto-booking.

With this update, availability reflects the actual service package, ensuring more accurate scheduling and a smoother booking experience. This change currently supports Fred Beans Toyota of Flemington and improves reliability for all users.

New

The customer lookup in myKaarma has been enhanced to provide greater flexibility. Previously, an exact match of the customer’s DMS number was required, which sometimes failed when DMS data included prefixes or suffixes - a common practice with DMS migrations.

Now, if the DMS number only partially matches, the system will also use the customer’s name, phone, and email to confirm the match. This ensures more accurate customer identification and reduces missed connections during scheduling and service workflows.

Fix

To prevent the invalid VIN errors with the Xtime schedule integration, the default vehicle selection in DSH now applies a filter to only include vehicles from the last two model years. This change addresses issues encountered during integration setup, such as at the new Ferrari Lake Forest dealership, where selecting a 1994 model year vehicle caused errors when loading transport options.

By restricting defaults to the most recent two model years, we ensure smoother integration and reduce the likelihood of invalid VIN errors.

Fix

With the myKaarma schedule integration, we addressed an issue where the customer lookup API returned multiple vehicle records, and the system used the first vehicle in the array. In some cases, the Make, Model, or Year fields were nil, causing errors. This update now handles the condition gracefully and prevents runtime errors.

Appointment Scheduler

New

Dealerships can now customize the image on the DSH Appointment Scheduler page, similar to the existing capability for After-sales eCommerce hero images. This enhancement allows dealerships to maintain consistent branding and provide a more personalized experience for customers. 

To update the Appointment Scheduler image:

1. Upload the desired image in eShop Admin → Dealership Settings → Dealer Custom Image Library.

2. Visit the Customize DSH page to select the new image.

New

Based on dealership feedback, the "Availability Count" has been removed from the Appointment Scheduler form by default. Dealerships that wish to display it can enable the setting in DSH Config, allowing flexibility for those who want to show availability to customers. This update ensures a cleaner interface while still supporting dealerships that prefer to show availability information. 

Dealer Service Hub

Fix

We resolved a styling issue on the Lamborghini Aftersales ECommerce pages where the current color palette created poor contrast. This update improves readability and user experience, ensuring all elements are visually clear and accessible while maintaining brand consistency. 

DSH Analytics

New

The audience criteria for the Tire Scan marketing trigger have been expanded. Previously, only customers with tire scans flagged as “marginal” or “replace” were included. With this update, customers are now also targeted if an alignment recommendation is indicated.

In addition, the Tire Scan email templates have been enhanced to provide clearer copy on tire and alignment recommendations, along with a stronger call to action for customers.