Release Notes - December 2025

Check out what's new this month!  

•  
  • Schedule Integration 
  • Dealer Service Hub
  • Service Specials
  • ServicePulse

Schedule Integration

New

When checking appointment availability with Xtime, DataClover now uses the customer’s actual vehicle instead of a default dealership vehicle. This provides more accurate time slot availability—especially for dealerships using service packages—and helps reduce autobooking failures such as “Timeslot not available.”

This enhancement applies to both known customers (using VIN) and conquest or anonymous customers (using year, make, and model), improving scheduling reliability across the board. 
 

New

We’ve improved the myKaarma scheduling integration by passing ServiceOptions opcodes to the availability API, not just during appointment creation. This enhanced approach provides more accurate availability, ensuring that the time slots shown to customers better reflect what can actually be booked. 

The update reduces scheduling conflicts and improves the likelihood of successful appointment creation.
 

Fix

Resolved an issue in the myKaarma schedule integration where duplicate appointment time slots could appear when a dealership had multiple teams configured for the same transportation option. This issue has been fixed, and available time slots now display correctly and without duplication.
 

Fix

Improved the myKaarma integration to prevent appointment creation failures caused by vehicle mismatches. Previously, appointments could error with “Vehicle not found for the given customer” when the selected vehicle did not align with the vehicles returned during customer lookup.

The system now verifies the selected vehicle (VIN or year/make/model) against the customer’s valid vehicles in myKaarma before booking the appointment, resulting in more accurate and reliable scheduling. 

Dealer Service Hub

New

We’ve introduced new safeguards to help prevent fraudulent or abusive appointment creation! This enhanced protection against fraudulent appointments detects and blocks repeat booking attempts that reuse the same contact details or source, helping dealerships avoid invalid or disruptive appointments.

These protections enhance the integrity of dealership schedules and minimize disruptions from malicious actors, resulting in a more reliable booking experience for both staff and customers.
 

New

Dealer Service Hub (DSH) has been updated to include custom Tealium tracking for all dealerships with the Courtesy Auto Group. This ensures dealership traffic data is accurately captured and sent to Tealium for analytics and reporting.

Service Specials

Fix

When managing Service Specials inside eShop Admin, the preview previously displayed dates in the yyyy-MM-dd format. This has been corrected to the format MM-dd-yyyy, ensuring a consistent and familiar format that improves readability and enhances the user experience.  The consumer's experience on DSH was not impacted by this bug.